Contact Us

ThermoPro is all about providing the highest quality of customer care. So feel free to use this form to contact us in your native language. If contacting us about a product issue, please include the order number from whichever marketplace you ordered from in your message.

Looking for information outside of our customer service hours? Feel free to check out our self-help section which contains setup videos, troubleshooting and manuals.

If wanting to become a retailer of ThermoPro products, please reach us via our ThermoPro Wholesale Page

For Press inquires, please email us at  pr***@bu**********.com  with the subject line “Media Inquiry”. We have been featured in numerous major publications such as Food & WIne, USA Today and are happy to help if we can!

CALL or TEXT US 

Monday – Friday 8am – 8pm (EST).
(Text only available in North America)

+1 877-515-7797
+33 975129576
+49 21549319011
+39 05231715570
+34 910601787
+44 808 164 1683
+61 1800 577 492
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MARK F.
DIRECTOR OF CUSTOMER SERVICE
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BRANDON M.
CUSTOMER SUPPORT
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FELIPE F.
CUSTOMER SUPPORT – FLUENT IN SPANISH
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SAMUEL N.
CUSTOMER SUPPORT – FLUENT IN ITALIAN
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AMY F.
CUSTOMER SUPPORT – FLUENT IN SPANISH
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JEREMY K.
CUSTOMER SUPPORT
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REVERED CUSTOMER SERVICE

We truly pride ourselves on a hassle-free, friendly customer support experience with a team that’s available 5 days a week from 8:00 am to 6:00 pm EST. Rest assured if you contact us by email, phone, or online chat, you’ll be speaking to a native speaker in your spoken language.

CONTACT US

FEEDBACK BASED DESIGN

The customer service team is always listening, taking notes, and quantifying complaints to ensure our products are continually improved. Due to selling directly to you, the customer, via Amazon, we can use product reviews to help us improve our existing products or help further development of new products.

feedback based design
superior warranty

INDUSTRY LEADING WARRANTY

Our warranty coverage for our products is the backbone of our company and we’re capable of offering such a robust warranty is that we believe in our product quality due to our feedback based design philosophy and if anything does happen, we’ll stand behind our products. This also enables our customer support to team deliver continuously great experiences.

WARRANTY POLICY