The customer service team is always listening, taking notes, and quantifying complaints to ensure our products are continually improved. Due to selling directly to you, the customer, via Amazon, we can use product reviews to help us improve our existing products or help further development of new products.
OUR STORY
ThermoPro has been in the business of digital thermometers since 2014. Before establishing our brand, ThermoPro management worked behind the scenes as a manufacturer. As times changed and our clients decide to outsource to cheaper alternatives, we decided to open lines directly to the retail market, providing consumers with top quality products at a very competitive price without sacrificing functionality or quality.
Our new customers ask us, how are your prices so competitive? The answer is simple. ThermoPro works closely with our manufacturing partners to negotiate the lowest possible prices for ThermoPro meat thermometers and hygrometers, then we distribute and support our own product line to maintain affordability for our customers. With this philosophy in mind, ThermoPro ensures you’re paying what you should be paying for a quality product.
Not only does this practice help make our prices competitive, but it also helps us maintain a better customer experience to always ensure a pleasant buying experience. Learn more about ThermoPro>>
WHY CHOOSE THERMOPRO
REVERED CUSTOMER SERVICE
We truly pride ourselves on a hassle-free, friendly customer support experience with a team that’s available 5 days a week from 8:00 am to 6:00 pm EST. Rest assured if you contact us by email, phone, or online chat, you’ll be speaking to a native speaker in your spoken language.
FEEDBACK BASED DESIGN
INDUSTRY LEADING WARRANTY
Our warranty coverage for our products is the backbone of our company and we’re capable of offering such a robust warranty is that we believe in our product quality due to our feedback based design philosophy and if anything does happen, we’ll stand behind our products. This also enables our customer support to team deliver continuously great experiences.
COMMUNITY
We provide more than just a product, we’ve got your back with tips, tricks, recipes, and special promotions. Not only do we provide additional value, but our community is constantly providing additional value by sharing experiences, photos and connecting with each other via social media.
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LEADING BRAND
All the reasons above are why people choose ThermoPro repeatedly without hesitation. We proud to say there are over 3 million happy users of our products, so we believe we’re doing something right and others do too!
OUR TEAM
MARK F.
DIRECTOR OF CUSTOMER SERVICE
DILLON B.
ACCOUNT MANAGER
Jeremy K.
CUSTOMER SUPPORT
AMY F.
CUSTOMER SUPPORT - FLUENT IN SPANISH
Brandon M
CUSTOMER SUPPORT
Julian. K
CUSTOMER SUPPORT - FLUENT IN GERMAN
Samuel N.
CUSTOMER SUPPORT - FLUENT IN ITALIAN
