Welcome to our FAQs page! Hopefully this page has the answer you’re looking for. If not, please contact us.
Questions are broken down into the following categories. Simply click the category that best pertains to your question to see a list of related frequently asked questions.
ThermoPro Product Questions
Q: What does the LLL or HHH mean on the LCD Display?
This usually means that the probe may be damaged by moisture or heat causing it to be defective. You can try re-inserting the probe or re-inserting the batteries to fix this issue. If you’ve tried this and the reading is still off, please contact us, as the probe may be damaged.
Q: What can your thermometers measure?
Our Thermometers are mainly used for many different kinds of meats, but they can also be used for water, candy and oil as long as it is within the specified temperature range.
Q: How do you synchronize the transmitter and receivers together for your digital wireless thermometers?
This is very simple, remove the batteries from both the receiver and the transmitter and remove the stainless steel probe. First, re-insert the batteries into the receiver. Second, re-insert the stainless steel probe into the transmitter. Third, re-insert the batteries into the transmitter. The transmitter should send a temperature reading to the receiver and this temperature should now be displayed.
Q: Are your thermometers waterproof?
The answer is no, but they are rinse proof, so do not be afraid to have them around the sink, they just cannot be submerged in water!
Q: Why are the temperature readings off by a lot (at least 10+/- degrees F)
If your thermometer is giving you a reading that is noticeably out of the desired range of temperature you seek, then it is most likely you just need to re-synchronize the receiver to the transmitter or reinsert the probe firmly into the unit. If you notice that this does not work, your probe may be damaged either by moisture or heat and please contact us.
Q: How do I properly clean the probe?
Wash the metal probe tips with hot soapy water and dry thoroughly. Do not immerse the probe in water while cleaning.
Q: What should I do to prolong the use of the probes?
Tin foil can be wrapped around the probe wire to shield to from some of the heat or flare-ups that can occur. Please never let your probe or probe wire be submerged in water.
Q: Why do I only see a “—” on the receiver where the probe temperature is supposed to be displayed?
Please follow the start up instructions located within in your unit’s manual.
First, make sure the probes are fully and firmly inserted into the transmitter. Second, re-insert the batteries into the receiver. Third, re-insert the batteries into the transmitter. The transmitter should send a temperature reading to the receiver and this temperature should now be displayed.
Q: Where can I learn more about your company?
Feel free to read our about page by clicking about!
Q: Where are you located?
We’re located in the state of Washington and Toronto, Canada.
Q: Where do you ship from?
We have various warehouses around North America to ensure the best shipping times possible for our valued customers.
Q: How long does it for my package to arrive?
We offer various shipping speeds. Standard 3-5 business days, Expedited 2 Day and Priority 1 Day.
Please keep in mind, if you were to order an item on January 18th with 2 Day shipping, this package won’t arrive until January 20th, as it won’t leave until January 19th.
Q: How do I return an item?
If you wish to return an item, please contact us.
Q: How will my order be shipped?
We have three main shipping providers, USPS, Fedex and UPS. For small items, we will most likely use USPS. For standard shipping, we will also use USPS but for expedited and priority shipping, we will either use UPS or Fedex.
Haven’t found an answer to your question? Please contact us.