FAQs

Welcome to our FAQs page! Hopefully this page has the answer you’re looking for. If not, please contact us.

General Questions

Feel free to read our about page by clicking about!

Shipping

We have three main shipping providers, USPS, Fedex and UPS. For small items, we will most likely use USPS. For standard shipping, we will also use USPS but for expedited and priority shipping, we will either use UPS or Fedex..

 

We offer various shipping speeds. Standard 3-5 business days, Expedited 2 Day and Priority 1 Day.

Please keep in mind, if you were to order an item on January 18th with 2 Day shipping, this package won’t arrive until January 20th, as it won’t leave until January 19th.

ThermoPro distributes from various warehouses around North America and elsewhere to ensure the best shipping times possible for our valued customers.

Returns

If you wish to return an item, please contact us..

More FAQs

If you are looking for product dimensions, range, accuracy, battery type/life or any other specific details, please see our Self-Help Product Page and click on “Specifications” for that model.

Please visit our “Self Product Help Page” and click on the model you are inquiring about. There will be FAQ’s, articles, manuals, details and specifications for each one. If you cannot locate the answer to your question, please Contact Us directly.

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customer service

REVERED CUSTOMER SERVICE

We truly pride ourselves on a hassle-free, friendly customer support experience with a team that’s available 5 days a week from 8:00 am to 6:00 pm EST. Rest assured if you contact us by email, phone, or online chat, you’ll be speaking to a native speaker in your spoken language.

FEEDBACK BASED DESIGN

The customer service team is always listening, taking notes, and quantifying complaints to ensure our products are continually improved. Due to selling directly to you, the customer, via Amazon, we can use product reviews to help us improve our existing products or help further development of new products.

feedback based design
superior warranty

INDUSTRY LEADING WARRANTY

Our warranty coverage for our products is the backbone of our company and we’re capable of offering such a robust warranty is that we believe in our product quality due to our feedback based design philosophy and if anything does happen, we’ll stand behind our products. This also enables our customer support to team deliver continuously great experiences.