Refund Policy

Warranty and Return Policy

Warranty Policy

  • Standard 1 Year Warranty – 3 Year Warranty if you register your warranty here: https://buythermopro.com/warranty-registration/
  • Our Warranty Policy is stress free! Simply Contact Us, and we’ll arrange a replacement! No need to send anything for repairs and be without equipment, just sit back, relax and await your new unit. Once it arrives, you don’t even have send back the defective unit, dispose of according to state laws. It’s that easy. We stand by our products and customers who purchase our devices.
  • ThermoPro TP622 Lightning will have a 10 year warranty if you register your warranty here: https://buythermopro.com/warranty-registration/

30 Day Money Back Guarantee Policy

We believe in our products. If within 30 days for any reason you’re not 100% satisfied with your purchase, we will fully refund you once the product has been returned. If you wish to receive a refund, please Contact Us

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customer service

REVERED CUSTOMER SERVICE

We truly pride ourselves on a hassle-free, friendly customer support experience with a team that’s available 5 days a week from 8:00 am to 6:00 pm EST. Rest assured if you contact us by email, phone, or online chat, you’ll be speaking to a native speaker in your spoken language.

FEEDBACK BASED DESIGN

The customer service team is always listening, taking notes, and quantifying complaints to ensure our products are continually improved. Due to selling directly to you, the customer, via Amazon, we can use product reviews to help us improve our existing products or help further development of new products.

feedback based design
superior warranty

INDUSTRY LEADING WARRANTY

Our warranty coverage for our products is the backbone of our company and we’re capable of offering such a robust warranty is that we believe in our product quality due to our feedback based design philosophy and if anything does happen, we’ll stand behind our products. This also enables our customer support to team deliver continuously great experiences.