ThermoPro is all about providing the highest quality of customer care. So feel free to use this form to contact us in your native language. If contacting us about a product issue, please include the order number from whichever marketplace you ordered from in your message.

Looking for information outside of our customer service hours? Feel free to check out our self-help section which contains setup videos, troubleshooting and manuals.

If wanting to become a retailer of ThermoPro products, please reach us via our ThermoPro Wholesale Page.

For Press inquires, please email us at [email protected] with the subject line “Media Inquiry”. We have been featured in numerous major publications such as Food & WIne, USA Today and are happy to help if we can!


Monday – Friday 8am – 8pm (EST).

Email us

     +1 877-515-7797

    +33 975129576

   +49 21549319011

   +39 05231715570

   +34 910601787

  +44 808 164 1683

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Our Customer Support Team

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Mark F.
Director of Customer Service

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Nzar S.
Customer Support

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Lorenzo P.
Customer Support - Fluent in French and Italian

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Julian S.
Customer Support

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Miria V.
Customer Support - Fluent in German and Spanish


Amy F.
Customer Support - Fluent in Spanish