HELP WITH WARRANTY REGISTRATION:
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- Ask them to visit www.buythermopro.com
- Navigate to Support > Warranty Registration
- Note: For chats and Emails you should provide the full URL for the warranty registration:
WARRANTY REGISTRATION OVER THE PHONE
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- Go to: https://buythermopro.com//warranty-registration/
- Ask customer for Email, model, order number and country
- Fill out the warranty registration form
- Click “Subscribe“.
ISSUES WITH WARRANTY REGISTRATION
“My ThermoPro was a gift. I don’t have an order number.”
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- Ask if they know the gifter’s name. Look up the given name and provide them with the order number if available.
- If unavailable, ask them to just use “gift” as the order number.
“I didn’t get a confirmation when I registered my product.”
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- Suggest that the E-mail confirmation could have gone to their junk mail. If that wasn’t the case, then-
- Register their product over the phone as instructed above.