The customer service team is always listening, taking notes, and quantifying complaints to ensure our products are continually improved. Due to selling directly to you, the customer, via Amazon, we can use product reviews to help us improve our existing products or help further development of new products.
Warranty Registration
HELP WITH WARRANTY REGISTRATION:
- Ask them to visit www.buythermopro.com
- Navigate to Support > Warranty Registration
- Note: For chats and Emails you should provide the full URL for the warranty registration:
WARRANTY REGISTRATION OVER THE PHONE
- Go to: https://buythermopro.com/warranty-registration/
- Ask customer for Email, model, order number and country
- Fill out the warranty registration form
- Click “Subscribe“.
ISSUES WITH WARRANTY REGISTRATION
“My ThermoPro was a gift. I don’t have an order number.”
- Every online purchase comes with an invoice, you will be required to contact the person who “gifted” this to you and request the order number or invoice from them.
- If unavailable, please request to speak with a live agent for an alternative.
“I didn’t get a confirmation when I registered my product.”
- Suggest that the E-mail confirmation could have gone to their junk mail. If that wasn’t the case, then-
- Register their product over the phone as instructed above.
