The customer service team is always listening, taking notes, and quantifying complaints to ensure our products are continually improved. Due to selling directly to you, the customer, via Amazon, we can use product reviews to help us improve our existing products or help further development of new products.
FAQs about ThermoPro
Welcome to our FAQs page! Hopefully this page has the answer you’re looking for. If not, please contact us.
General Questions
Feel free to get more info on About Us!
You can click on Support in the navigation bar to find the information you need, or you can click on Technical Support to explore key sections of the website.
Shipping
We have three main shipping providers, USPS, Fedex and UPS. For small items, we will most likely use USPS. For standard shipping, we will also use USPS but for expedited and priority shipping, we will either use UPS or Fedex..
We offer various shipping speeds. Standard 3-5 business days, Expedited 2 Day and Priority 1 Day.
Please keep in mind, if you were to order an item on January 18th with 2 Day shipping, this package won’t arrive until January 20th, as it won’t leave until January 19th.
ThermoPro distributes from various warehouses around North America and elsewhere to ensure the best shipping times possible for our valued customers.
Returns
If you wish to return an item, please contact us.
More FAQs
If you are looking for product dimensions, range, accuracy, battery type/life or any other specific details, please see our Self-Help Product Page and click on “Specifications” for that model.
Please visit our “Self Product Help Page” and click on the model you are inquiring about. There will be FAQ’s, articles, manuals, details and specifications for each one. If you cannot locate the answer to your question, please Contact Us directly.
