The customer service team is always listening, taking notes, and quantifying complaints to ensure our products are continually improved. Due to selling directly to you, the customer, via Amazon, we can use product reviews to help us improve our existing products or help further development of new products.
Food Thermometers
Our Thermometers are mainly used for many different kinds of meats, but they can also be used for water, candy and oil as long as it is within the specified temperature range.
This usually means that the probe may be damaged by moisture or heat causing it to be defective. You can try re-inserting the probe or re-inserting the batteries to fix this issue. If you’ve tried this and the reading is still off, please contact us, as the probe may be damaged.
This is very simple, remove the batteries from both the receiver and the transmitter and remove the stainless steel probe. First, re-insert the batteries into the receiver. Second, re-insert the stainless steel probe into the transmitter. Third, re-insert the batteries into the transmitter. The transmitter should send a temperature reading to the receiver and this temperature should now be displayed.
For TP07 / TP20: Press and hold the mode button for 3 seconds.
The answer is no, but they are rinse proof, so do not be afraid to have them around the sink, they just cannot be submerged in water!
If your thermometer is giving you a reading that is noticeably out of the desired range of temperature you seek, then it is most likely you just need to re-synchronize the receiver to the transmitter or reinsert the probe firmly into the unit. If you notice that this does not work, your probe may be damaged either by moisture or heat and please contact us.
Wash the metal probe tips with hot soapy water and dry thoroughly. Do not immerse the probe in water while cleaning.
Tin foil can be wrapped around the probe wire to shield to from some of the heat or flare-ups that can occur. Please never let your probe or probe wire be submerged in water..
Please follow the start up instructions located within in your unit’s manual.
First, make sure the probes are fully and firmly inserted into the transmitter. Second, re-insert the batteries into the receiver. Third, re-insert the batteries into the transmitter. The transmitter should send a temperature reading to the receiver and this temperature should now be displayed.
Thermometers & Hygrometers
Our Thermometers are mainly used for many different kinds of meats, but they can also be used for water, candy and oil as long as it is within the specified temperature range.
You’re seeing LL because the humidity is most likely below 10%. In this situation, all hygrometers unless they’re a very expensive laboratory device will be unable to read the temperature so LL will display when below 10%..
Remove the batteries from both the receiver and the transmitter. First, re-insert the batteries into the transmitter. Then, re-insert the batteries into the receiver.
If your thermometer is giving you a reading that is noticeably out of the range of temperature you expect, then it is most likely you just need to reset the unit. If you notice that this does not work, your probe may be damaged either by moisture or heat and please contact us.
Remove the batteries from both the receiver and the transmitter. First, re-insert the batteries into the transmitter. Then, re-insert the batteries into the receiver.
Tap (don’t press and hold) the Channel button until the ⭮ symbol on the left side of the display disappears.
You might just need to re-synchronize the two devices. Remove the batteries from both the receiver and the transmitter. First, re-insert the batteries into the transmitter. Then, re-insert the batteries into the receiver.
