Q: Hi, I synchronized the TP63A base and one remote unit. Should the antenna icon in the base unit continue to blink to indicate communication? Regards
A:This will turn off after 3 minutes once you pair the devices.
Q: My remote sensor apparently needs charging. The manual states the charger is not included but to just use an USB phone charger. My lightning connector for my iPhone and my cable do not work. What type of phone charger uses a round central pin type plug. I have not seen this type of plug in years. Where can I find one?
A: his should have come with a charging cable but not the wall adapter. It is the phone wall adapter that people commonly use.
Q: Does this device make data available on our LAN?
A: no, it does not.
Q: Is there a way to calibrate the remote thermometers? Iu2019m using these to measure temp and humidity inside my reptile enclosures but I suspect some of them might be off by a few degrees.
A: No, you cannot calibrate these. Please contact us directly by phone/email so we may look further into this for you.
Q: I have what looks like a TP63A with a remote sensor. I lost my charger. I can’t find one to buy on your web. Can I buy a replacement charger? Jerry
A: The charging cables can be purchased separately, they are available on amazon sold by us. They are called TX4/TX5 charging cables.
Q: What is different between TP63A and TP63
A: TP63A does both indoor and outdoor humidity. The TP63 only does indoor humidity.
Q: Purchased from Amazon this week and main unit displays ‘-‘s for channel 1 remote sensor at random times (will display temp humidity for several hours, then displays the dashes). The remote sensor is outside, about 30 feet from main unit. Verified that both the main unit and remote sensor are set for channel 1. Any ideas on how to correct this or is the unit defective? I have tried moving the main unit closer (10 feet from remote sensor), but the dashes still appear. Love the unit, but need it to work. Can return to Amazon but thought I’d try your support group first. Amazon order #111-1392323-8668239. Thanks. Will
A: Please contact us directly by phone/email so we may resolve this with troubleshooting or a replacement if necessary.